Anti Social Behaviour

We aim to work in partnership with residents and local communities to provide a secure, clean and safe environment for you to live in. We take all reports received regarding antisocial behaviour (ASB) seriously and will work with you to address the problems.

Anti Social Behaviour (ASB) Toolkit:

Use our ASB toolkit to work out what is and what is not antisocial behaviour, and what steps you need to take.

Neighbour Disputes: Resolving the problem yourself

If you are having problems with a neighbour it is usually better to try and speak to them yourself first. It may be that they are unaware that they are causing a nuisance to you. Discuss the problem when you are calm and explain how their behaviour is affecting you. If your neighbour reacts unreasonably, do not get into an argument, just walk away.

Helping us to resolve the problem

If the situation does not get any better after talking to your neighbour, or if you think it is too dangerous to deal with by yourself, you should contact your housing officer. They will look into your complaint and discuss the matter with you in detail and agree an appropriate course of action.

If both parties are agreeable, your housing officer may recommend independent mediation. The mediator will arrange a meeting with each party, either separately or together, in order to jointly agree a compromise.

Unfortunately we cannot resolve all neighbour disputes, but if there is evidence of a breach of the terms of the tenancy, we will take appropriate action. Any action we do take will depend on whether the perpetrator is our tenant and may also rely on your co-operation and willingness to help provide the evidence required.

How we will deal with complaints of Anti Social Behaviour

We will treat all complaints of ASB seriously and investigate each case carefully. Complaints of ASB can be made verbally, in writing, or by completing a Complaint Form (available on request).

You will be kept informed throughout the investigation and we will make you aware of any action that has been taken.

How you can report ASB

To report incidents of ASB please contact us on 01933 411400 or email:

We will respond in one working day to advise you who will be dealing with the case and the timescales in which they will contact you to discuss the problem.

Unresolved Issues

Community Trigger

Ongoing antisocial behaviour causing harassment, alarm or distress to members of the public in our area may need further intervention by organisations such as the Council, Police, health organisation, and registered social landlords. Together they may be able to find a solution by completing a joint case review and action plan.

Victims and/or complainants are entitled to apply for a review of their case if they feel the problem has not been resolved, despite having previously reported it to one or more agencies and even if those agencies had supported a joint action plan.

The Anti-Social Behaviour, Crime and Policing Act 2014, sets out the requirement for local authorities and others to make arrangements for, and to carry out, Anti-Social Behaviour Case Reviews – otherwise known as the ‘Community Trigger’. There are certain criteria that need to be met in order for antisocial behaviour cases to be considered for a case review.

For more information about the criteria and case review process please find your local council here