Home SafetyAlways ensure that you follow the important guidelines detailed below in order to avoid risk to yourself, your family or your home.


Fire can kill. Make sure that you have made a Fire Action Plan for your home. It could save the lives of you and your family. Contact your local fire brigade for more information. If you live in a block of flats there is a fire action plan displayed in the communal area.

Smoke alarms

We fit smoke alarms in all our properties. Make sure that you:

  • Test your alarm once a month
  • Report any faults or missing alarms to us
  • Replace batteries, if battery operated

fire action plan

What to do if there is a fire

  • Raise the alarm. Don’t investigate to see if there is a fire. Shout to alert everyone in the house, get everyone together, follow your plan and get out.
  • Don’t open any doors that are warm – the fire is on the other side of them.
  • Don’t go back inside your home – don’t stop or go back for anything. Phone the Fire Brigade once you are out.
  • If you can’t get out – get everyone together and close the door. Seal the bottom of the door with towels and bedding. Open the window and stay near it.
  • Phone the Fire Brigade or shout for help so someone can phone the emergency services for you.


To keep yourself safe make sure the following actions are taken:

  • Switch off appliances that are not in use
  • Make sure that all plugs are wired correctly
  • Check cables and plugs regularly, never use damaged ones or run them under carpets or rugs
  • Never touch switches with wet or damp hands
  • Never coil cables or extension leads. Ensure cables are always fully extended


If you think you smell gas:

  • Don’t turn electric switches on or off
  • Don’t smoke
  • Don’t use naked flames
  • Do turn off gas supply at the meter
  • Do open doors and windows to get rid of the gas
  • Call National Grid on: 0800 111 999