Disabled AdaptationsWe provide housing and housing services to reflect the diversity of the community we serve.

Guide to disabled adaptations

You should be able to live comfortably and independently in your own home. We want to help you remain in your own home for as long as you wish and we may be able to make adjustments that will allow you to do so.

What is an adaptation?

An adaptation is a change to your home which could allow you to live more independently or one that allows you greater safety and mobility if you are elderly or disabled. An adaptation could be a level-access shower in your bathroom or an external ramp to help you when entering and leaving your home.

Whilst we will do our upmost to help you remain in your home, sometimes it is not possible to carry out adaptations because of structural problems or funding limitations. In these cases we will work with you to explore alternative ways to meet your need, for example by helping you move to a more suitable home.

Types of adaptations include:

• Ramped or level access to properties
• Handrails and grab rails
• Key safes
• Over-bath showers
• Level-access showers
• Widened door openings
• Door entry systems

How do I apply?

If you feel you or a family member is disabled and you need an adaptation to your home please contact our Customer Services Team.

Arrangements will be made for an assessment of your home and your physical needs. Once we have carried out our assessment, we will get prices for the work to be carried out and consider funding options.

Timescale for works

We aim to carry out adaptations within the following timescales:

Work Type Timescales
External works e.g. ramps 1-2 Months*
Minor internal works e.g. grab rails 1-3 Months
Stair lifts 1-3 Months
Level access shower or shower over bath 3-6 Months
Major works e.g. extensions and substantial adaptations 6-18 Months**

* This time may be extended in the winter months (October to March)
** This time may be extended if the project requires Planning Permission, grant funding and/or Building Regulation approval.

Additional services for the visually and hearing impaired

It is important to us that all of our tenants are treated equally and can readily access information about our services as well as having the ability to voice opinions about our services.

We recognise that ‘the written word’ may not suit everyone, so we offer information in other formats:

Audio CD’S

We can produce audio CD versions of printed tenant information, such as the newsletter and Annual Report.

Hearing Loop

To help us communicate better with tenants with a hearing aid, the reception area at our Rushden office is equipped with a hearing loop. The hearing loop is portable so it can also be used on visits to your home and at tenant meetings, if needed.