Voluntary Right to Buy

What is the Voluntary Right to Buy?

The Voluntary Right to Buy (VRtB) is a scheme where assured tenants of Housing

Associations will have the chance to buy their homes discounted to the same value as

Council tenants enjoy under the Right to Buy.

The Autumn 2017 Budget confirmed the Government’s intention to proceed with a large-scale regional pilot of the VRtB scheme in the Midlands. It is operated on a voluntary basis by housing associations and underpinned by a national agreement between the ...

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Customer update on Unification

We are delighted to announce that that following our consultation with you, we are officially moving ahead with our plans to simplify our structure.

Simplifying Grand Union Housing Group (GUHG)

One of our key working principles is to make things as simple as possible for you, the customer, and ourselves as an organisation.

At the moment the Group is made up of three landlord organisations – Aragon Housing Association, Rockingham Forest Housing (RFH) and South Northants Homes (SNH) – with multiple boards ...

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Fire safety in communal areas

All the communal areas of residential blocks, including hallways, stairs and shared balconies, are the responsibility of Grand Union Housing Group. We have a legal obligation to ensure that these areas remain safe to use and free from items that may cause or contribute to a fire.

Our staff and contractors visit our housing schemes on a regular basis and, where they find items stored or left in communal areas, they will try to identify the owner and request that they ...

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Office hours over Easter

Please note our Easter opening hours below:

Thursday 29 March: closing at 5.00pm
Friday 30 March (Good Friday): closed
Monday 2 April (Easter Monday): closed
Tuesday 3 April: open as usual at 8.45am

Whilst the offices are closed our emergency repairs service will be available in addition to our normal out of hours service. Please call 0300 123 5544.

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Changes to repair responsibilities

In order to bring us in line with best practice amongst housing associations and to spend money in the most appropriate way to the benefit of all tenants, we are making some slight changes to the repairs tenants are responsible for. The changes are as follows:

  • Broken toilet seats, handles/latches on internal doors/cupboards and draught-proofing are now the tenant’s responsibility.
  • Blocked wastes/gulleys have always been the tenant’s responsibility but we would unblock free of charge if tenants had tried to clear. This ...
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New phone number

Please be aware that the Rockingham Forest Housing phone number has changed. All customers can now call us on 0300 123 5544.

Please do not call the 01933 number moving forward as this will not go through to our Customer Service Team.

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Grand Union to undergo unification

Affordable housing provider Grand Union Housing Group (GUHG) will undergo a group streamlining during 2018 to simplify its structure, release significant development capacity for the future and improve the customer experience.

The Group, which comprises Aragon Housing Association, Rockingham Forest Housing and South Northants Homes, will become a single housing association with almost 12,000 homes across Bedfordshire, Northamptonshire and Buckinghamshire.

Aileen Evans, ...

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Direct Debit – The quickest way to pay your rent

Did you know that Direct Debit is the quickest and easiest way to pay your rent?

Direct Debit is an instruction from you to your bank. It gives the organisation you want to pay, permission to take money from your account (e.g your rent) – however, only if you’ve been given advanced notice of the confirmed amount and when it is going to be collected. Once those have been agreed, the money is taken automatically.

Direct Debits are flexible so yo can change ...

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