We want to know what you think about our services and we try to provide as many opportunities as possible for you to get involved and have your say in the way we are run.

Below is a selection of different ways you can get involved.

Should you be interested in any of these groups or activities or just want more information then please get in touch with our Customer Services Team in the first instance, by calling 01933 411400 or emailing info@rfha.org.uk.

Surveys & Questionnaires

With your agreement we can send you a variety of different surveys and questionnaires for you to complete in your own time. These questionnaires and surveys are all to do with your experience as one of our tenants.

We use the data to help us to improve our services, which can ultimately improve your experience as a tenant.

Sounding Board

This is an opportunity to be involved from the comfort of your own home. With your agreement, we will send you documents or policies such as new service standards for comment during a specified time frame.

Mystery Shopping

Test out one of our many services by being a Mystery Shopper. You choose the service you would like to review and then report back to us, making sure our services live up to your expectations. Groups – These external community groups are made up of local or like minded residents. RFHA is very committed to supporting these groups and you will often see our presence at meetings.

Groups & Meetings

There are a variety of different tenant groups you can join:

  • Challenge Group
  • Affordable Warmth Forum
  • Service Review Group Meetings

We are extremely committed to supporting these groups as they fulfil an important role in the running of our organisation, allowing us to understand issues from your perspective.

Social Events

We hold a range of informal social events throughout the year as a chance for tenants to meet each other as well as our staff team. We advertise all our events on our website, social media pages and newsletter, as well as in our office reception.

Join the Board

We have a seat on our board of management which is filled by one of our tenants. This role is for those who are looking for more responsibility and participation within RFH. The tenant who fills this role can hold the position for up to 9 years.