New phone number

Please be aware that the Rockingham Forest Housing phone number has changed. All customers can now call us on 0300 123 5544.

Please do not call the 01933 number moving forward as this will not go through to our Customer Service Team.

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Grand Union to undergo unification

Affordable housing provider Grand Union Housing Group (GUHG) will undergo a group streamlining during 2018 to simplify its structure, release significant development capacity for the future and improve the customer experience.

The Group, which comprises Aragon Housing Association, Rockingham Forest Housing and South Northants Homes, will become a single housing association with almost 12,000 homes across Bedfordshire, Northamptonshire and Buckinghamshire.

Aileen Evans, ...

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Direct Debit – The quickest way to pay your rent

Did you know that Direct Debit is the quickest and easiest way to pay your rent?

Direct Debit is an instruction from you to your bank. It gives the organisation you want to pay, permission to take money from your account (e.g your rent) – however, only if you’ve been given advanced notice of the confirmed amount and when it is going to be collected. Once those have been agreed, the money is taken automatically.

Direct Debits are flexible so yo can change ...

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Universal Credit – update

As a result of the recent Budget announcements, please note the following changes that have been proposed:

  • The seven waiting days are to be abolished from February 2018, meaning entitlement starts from day one for all UC claimants and wait times for payment will lessen by a week as a result.
  • From January 2018 Advance Payments of up to 100% monthly entitlement can be ...
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Christmas opening hours

Please note our Christmas/New Year opening hours below:

Friday 22 December: closing at 12.30pm

Monday 25 December (Christmas Day): closed
Tuesday 26 December (Boxing Day): closed
Wednesday 27 December: open
Thursday 28 December: open
Friday 29 December: closing at 12.30pm

Monday 1 January 2018 (New Year’s Day): closed
Tuesday 2 January 2018: open

Whilst the offices are closed our emergency repairs service will be available in ...

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Numbers not names

Please could we ask that you always use your rent reference number, rather than your name, when making rent payments via online banking. There can be many accounts under the same or similar name and it takes a lot of time matching payments up with the right rent account. In the meantime the money sits in a suspense account instead of the ...

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Call messages and routing

In October we introduced a level of messaging and call routing to our telephone system, which helps both our customers and Customer Service Officers.

From a customer perspective, there is an option for you to be transferred directly through to Wheldons Contracts (our gas contractor) and you will also hear messages which give information on local authority services or ways to pay rent, ...

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