Staff step back in time to see flats in former factory

Grenson Court opening 1

Staff from one of the region’s top shoe manufacturers took a step back in time as they visited their former factory which has been converted into 14 two-bedroom apartments for affordable rent by local housing provider Grand Union Housing Group (GUHG).

Grenson Court, a Grade II listed building which formed the factory base for Grenson the shoemakers from 1895 until ...

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Changes to social media

We are always looking for ways to improve our services to you. As part of this, we will be changing how we use social media in the coming weeks.

Moving forward, we will have a single, customer focussed social media page where we will post the latest news and information from across the Group.

This page will now be the Grand Union Housing Group ...

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Tpas National Tenant Conference 2017

On 12 and 13 July Sasha McGregor (Community Consultation Officer for Grand Union Housing Group) and two residents from our Stakeholder Panels, Karen Glanville and Virginia Olds, attended the Tpas National Tenant Conference 2017 near Kenilworth, Warwickshire.

Over 220 social housing tenants and officers were gathered together where the key theme of the conference was ‘change’, with four sub-themes: changing housing, changing communities, ...

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Rent matters

Numbers not names

Please could we ask that you always use your rent reference number, rather than your name, when making rent payments via on-line banking. There can be many accounts under the same or similar name and it takes a lot of time matching payments up with the right rent account. In the meantime the money sits in a suspense account instead ...

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Communal areas

In order for us to comply with government and insurance legislation, we are currently putting together a procedure regarding communal areas which will apply to all tenants of Grand Union Housing Group who have use of a communal area (for example an entrance, corridor, balcony or garden that is shared with other residents).

In the meantime, please be aware that no items of ...

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Tenancy fraud and subletting

The news about the dreadful fire at Grenfell Tower in London highlighted the issue of tenancy fraud. Some tenants had been unlawfully subletting their apartments to others, so some of those who perished, sadly, may never be identified.

Unlawful subletting is where a tenant lets out their housing association home without the knowledge or permission of their landlord. They often continue to pay the rent ...

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Issues taking calls

 

Please be aware that we are currently undergoing changes in our Customer Services Team to improve the services we provide you.

Unfortunately as a result of these changes and the training the team is undergoing, we may not be able to answer your calls as quickly as we would like.

Please be assured that this is only temporary and we are working hard to ensure ...

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Message from Alan Humphreys

Following the shocking events at the Grenfell Tower in Kensington earlier in the week, I wanted to reassure all Grand Union Housing Group tenants that we take fire safety very seriously. We do not have any high rise properties and only have a couple of medium rise buildings – none of which have cladding similar to Grenfell Tower.

As a Group we ...

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